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What is ISO 9001?

ISO 9001 is the international standard for quality management. With the most recent update in 2015 – commonly referred to as ISO 9001:2015 – this internationally recognised standard governs Quality Management Systems (QMS).

QMSs are a collection of policies, processes, documented procedures, and records defining the set of internal rules that govern how a company creates and delivers products and services; ISO 9001 ensures that these elements, and ultimately the operations of the business, are under consistent and strict control so products and services meet a certain level of quality.

In the presence of an increasingly competitive global marketplace, the latest update to ISO 9001 is designed to be compatible with other management systems such as ISO 14001 and OHSAS 18001.

Benefits

Essentially, ISO 9001 certification:

  • Improves efficiency and reduces costs
  • Provides independent, external feedback on your system implementation
  • Provides formal recognition of your management processes for external stakeholders
  • Establishes and inspires customer confidence in your products and services
  • Creates a marketing opportunity, providing your business with a competitive advantage

Industries affiliated with this standard

ISO 9001 is applicable across all industries. This includes, but is not limited to:

Process

8 steps to certification

Certification can be an extremely valuable asset to organisations. It can enable them to attract more clients, generate higher revenue, and build better customer confidence. In addition to this, some organisations require businesses to be certified to management standards in order to win tenders.

We specialise in assisting organisations with developing and implementing management systems which put your business on the path to becoming certified.

Our 8 Step Process is designed to give clients the most efficient turnaround time whilst delivering service second to none.

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Frequently Asked Questions

What industries do you work with?

As a leading provider of consultancy services we cover a wide range of disciplines including safety compliance, quality compliance and environmental compliance across high-risk industries.

We work with high risk industries including construction, manufacturing, aviation, professional services, healthcare, and transport.

What can all these management systems do for my business?

Management Systems alone won’t add any value to your business or your staff. Although, if a Management System is designed to fit into the existing operations of the business, and with input from the expected staff who will be using the system, then you will start seeing improvement.

Depending on the type of Management System and what standards it is designed to comply with, you can expect the following improvements:

  • Less instances of the organisation quoting/tendering for a project/client that they cannot actually provide the product or service for
  • Better responses to customer complaints
  • A mechanism for identifying issues and then systematically fixing them and preventing them from occurring again
  • If certified, recognition from your customers for achieving certification and increased confidence from prospective customers

These are some of the benefits of a Management System although there are many more that an organisation can achieve if it adopts the system into its core operations.

What is Third Party Certification and who does it?
Third Party Certification is the process of having your Management System audited by an independent third party. This type of auditing is typically used by Conformity Assessment Bodies (CABs) who are regulated by a government organisation known as JAS-ANZ. These CABs can issue registered certificates of compliance to various standards such as ISO 9001, AS 4801, and ISO 14001.
Are there any hidden costs?
Unlike many competitors who operate by a time and materials model, we operate by a fixed-fee model. We provide clients with proposals that outline the methodology for the project, the deliverables, and the total cost.
Is the initial consultation obligation free?
Yes, the initial consultation meeting with you to gauge what certification would be suitable for the business and also get an understanding of how the business works is free so that we can provide an accurate proposal.

Executive Team

Matthew Allport
Matthew Allport
Director
Jason O’Grady
Jason O’Grady
General Manager

compliance-council-contact-icon Have a question? Contact Compliance Council on 1800 771 275 or enquire online